Global Delivery Coverage

We are pleased to offer worldwide shipping, enabling hockey enthusiasts everywhere to enjoy our products. Whether you are ordering from within the Baltic states or across the globe, we can ship to you.

Delivery Partners

To ensure reliable and efficient delivery, we partner with leading courier services:

• FedEx
• Itella
• Venipak
• Latvia Post

These partners help us guarantee that your order reaches you in perfect condition and as quickly as possible.

Shipping Costs

Shipping costs vary based on the size, weight, and destination of your order. To see the precise delivery price:

1. Add your desired items to the cart.
2. Proceed to checkout.
3. Enter your shipping address.

The system will automatically calculate and display the shipping cost for your review before you complete your purchase

Free Shipping

We offer free shipping under the following conditions:

• Latvia, Lithuania, Estonia: Free for orders over €50.
• Other Countries: Free for orders over €100.

Order Processing

We strive for efficiency in our operations. All orders are processed and ready to ship within one business day, ensuring that your items are on their way to you as quickly as possible. Once your order is shipped, you will receive a tracking number via email, allowing you to follow your package’s journey to your doorstep.

Thank you for shopping at Guardmyneck.com. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Non-returnable items:

Certain types of items cannot be returned, such as custom-made products (e.g., custom fitted neck guards). Please get in touch if you have questions or concerns about your specific item.

Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges If your item is defective or damaged, you may choose to exchange the product for the same item. Please contact us to initiate the exchange process.

Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us If you have any questions on how to return your item to us, contact us at info@guardmyneck.com.